Face/Voice - not the index of mind

If anyone boasts that he can judge a person by voice or face, its an absolute bluff, do not believe. This narration of mine makes clear about my statement.

I just dropped a cheque in renowned bank's drop box. That was a nationalised bank's cheque from LIC on my five year commencement of premium towards the money back policy. A week passed. I was bit skeptic since my account has not got credited. Enquired and shocked to hear that it would take 18 days to process an outstation cheque. It was a quite long period for a bank to process an outstation cheque in this hi-tech world.

Shucks...! I do have fault on my side, the cheque was dated 28th nov whereas I dropped it on 14th nov. But then I wanted to know the process status. I waited for 18 days and atlast I found no credit to my account. Got irate and called them up again to get a very bad reply that the cheque has not been recorded for processing at all. I was shocked and planned to drop in the place where I dropped the instrument.I asked the person who addresses the enquiries. That guy took his time to gather the details. But all his tries went vain. At the end he got all the details about the cheque from me and requested me to keep patience for two days till he reverts. Ofcourse what can he do other than this if the cheque is missing.

I expected the call from him after two days.My expectation was ditched and I stepped into the bank again. This time I made up my mind to speak to Branch Manager for a plausible response.I entered into the bank and caught hold of the same person for the status. He also replied that same. In mean time I heard a vociferous voice yelling at a staff for his odd behaviour. I prayed the Branch Manager shouldnt be the owner of that voice to whom I wanted to enquire about the cheque. Since I was fed up with the response I had putforth my point of meeting Branch Manager to discuss about the issue. He pointed out his finger.

Oh no it was the same room where that audacious voice came out from. My fate plays. Thought I should explain BM ( Branch Manager )the scenario right from the begining. Normally these things may be trivial to higher authorities. But to my surprise, he started to narrate me about all the scenarios with details in his bold voice. To my part I also questioned them to check the records of cheques dropped in their branch on 14th nov ( the date I dropped the cheque ).He replied they dont maintain the records for the cheques that go through drop box. I lost my hope and my temper got raised. "Then whats the hell you maintain in the bank" -a vehement voice from me this time. I also want to prove that I do posses a bold voice like BM.

The next question from him was terrible."Okay Whats the proof you have to say that you dropped the cheque in this branch" - a question from BM side.I was reactionless since the cheque hold the amount of Rs.40,000.00. I was forsaken and was just thinking whom should I need to contact next to solve the issue. Making up my mind and poising my temper I responded to him in a normal tone..." Your renowned Bank looses its good will by your question ". and I added "Your high pitch hurts..." .Dont know what happend. I hope my lowered tone should have turned down his temper. He murmured "Boss I m not intentionally.........Okay give me 10 more days and I will get back to you in person."

But I lost my hope and walked away. Suddenly got a call ," Hi Was it a post dated cheque that you dropped on 14th Nov.... Its me.. Branch Manager". How will I forget that voice, but surprised to know that he is totally engaged in culling out more details of that cheque. Thought that BM would never take any steps immediately like any BM would do, But to my great surprise he totally drenched himself into the issue that too after hearing my distressed comments. I felt a second that I should not have made that comment on him. I replied " Sir I will be there in a minute to discuss". I sat before him to get to know all the process and details what normally the bank does on a cheque processing. He explained me the entire process with a great patience and traced out where my cheque would have gone by this time but in his own style of high pitch. He asked me whether it has got courired back to my address. But since I shifted my house I had no idea about it.

He convinced me to very long extent and asked me to wait 24 hours to take further steps. Fluctuation of my restless mind gradually decreased. An attender came inside , BM said " Dey Raja andha Xerox copy eduthuttu vaaamaaaa" . It was again the same vociferous voice and then I understood that our BM's voice sounds strong but not the words. And heard that was his normal tone and thats the way he
addresses every one.I reminded his words "Okay Whats the proof you dropped the cheque in this branch ?", If interpreted in good mood thats a normal question, and the question also states the procedure carried over in any bank. He also wanted to make that they dont have any proof on the dropped cheque and it would take some time for them to trace it out. I felt bad about my instant interpretation and my comments on him.

The next day he called me up " Thalaivaaaa cheque- a trace out pannitaen neenga inga vandheenganna adha paathuttu marupadiyum processing anupalaaam. I will take full responsibility this time ...". I was ashamed for my words I had put before him. I dont know what to respond . " Kandipa varen sir " that was alone my repenting response to him. I went to bank and he again took half an hour to explain what had happend. The cheque has been couriered to my old address since it was a post dated one and got returned due to my absence. I bent my head as a reply to him on the return of cheque. He did all the formalities, prerequistions for the cheque process and gave a copy of the same with his sign. I was really pleased at the same time ashamed of my comments I made on him. Again I said " You proved that face or voice is not the index of mind" . He simply replied " Sir oru oru muraiyum edhedho solreenga ponga sir......!"

I just told him "THANKS......!" from my heart and left the bank.

Meet you in next post... Till then
bye